Privacy Policy

1. Information We Collect

At Duvelle, we respect your privacy and are committed to protecting your personal data. We collect information that you voluntarily provide when creating an account, browsing collections, placing an order, or contacting customer concierge.

• Personal details: First name, last name, email address, contact phone number.
• Delivery addresses: Shipping address, pin code, state, and city for dispatch.
• Order history: Products purchased, order tracking tokens, and transaction reference numbers.
• Session logs: Device and browser metadata collected anonymously via essential cookies.

2. How We Use Your Information

We use collected information solely for legitimate e-commerce operations:

• Processing, packaging, and delivering your menswear orders across India.
• Sending live WhatsApp, SMS, and email tracking notifications.
• Providing dedicated customer service and handling size exchanges or returns.
• Enhancing store speed, security, and checkout reliability.

3. Payment Security & Encryption

We do not store your credit card, debit card, UPI PIN, or bank credentials on our servers. All digital transactions are processed securely via certified PCI-DSS Level 1 payment gateways (such as Razorpay).

All transmission is encrypted end-to-end with 256-bit SSL/TLS encryption protocols, safeguarding your financial privacy.

4. Non-Disclosure & Trusted Partners

We never sell, trade, or monetize your personal details. We share delivery information strictly with logistics partners (e.g. BlueDart, Delhivery) solely to fulfill shipments to your doorstep.

5. Cookies & Preferences

We use lightweight session cookies to maintain your shopping cart items, remember sizing preferences, and ensure seamless checkout navigation.